FAQ: Telehealth Sessions amid COVID-19

The health and safety of our clients and staff remain the top priority of Dallas Therapeutic Services. With ongoing disruptions related to COVID-19, we want to address potential concerns and outline some of the measures we are taking to maintain safety. We continue to schedule new clients and now offer both in-person and Telehealth video sessions.

Updates

Is your office currently open?
Yes. We are offering in person sessions and telehealth sessions. We will continue to monitor the state of the pandemic with client safety as our priority and make adjustments to this policy as necessary.  

How does this change daily operations?
Our staff is following the CDC guidelines, including frequent cleaning and disinfecting all touched surfaces after each client leaves. We have also implemented a work from home policy, where our team is able to meet with you virtually either over the computer or the phone. Closures will be communicated through the individual therapist and on our website.

Telehealth

How does Telehealth work? 
Telehealth allows you to meet virtually with your therapist from the comfort of your own home. We utilize Microsoft Teams. Prior to your session, you therapist will send you instructions on how to set up your device. Our version of Microsoft Teams includes up to date software and security, allowing it to be a confidential and HIPAA compliant platform.

Does my rate change due to Telehealth?

No, your rate will not change. Due to the impact of COVID-19, insurance companies are working with providers to be able to provide the same services at the same cost.